Terms and conditions for items purchased online:

Once an order is placed you are bound to the following terms and conditions:

Postage/Collection- Items(excluding made to order) will normally be dispatched within 3 days but dispatch could be up to 7 days. Made to order items can take up to 4-6 weeks to be dispatched but sometimes this may be sooner if possible. Items being collected from store will fall under the same collection time as dispatch of items.

Choice of postage:

Tracked 48, Tracked 24, Tracker 24 with signature and Special delivery.

Items that are handmade to order take approximately 4-6 weeks until dispatch. Items that are available in stock on the website are dispatched within 5 days. If place an order containing both 'made to order' and in stock items, your order will leave when all items are ready.

Order Confirmation - Upon order you will receive an acknowledgement email with confirmation that your order has been received. All orders are subject to receipt of full payment. Payment is made through stripe.

Sizing - Please note that due to the nature of stretch fabrics, 5% shrinkage may occur. Please be sure to take note of our recommended washing instructions. When ordering please take this shrinkage into consideration.

Returns/Refunds/Exchanges - We recommend that our customers try on their items upon delivery.

Returns - If you would like to return your item(s) then please get in touch via the contact page or email toddleinglasgow@gmail.com within 14 days of delivery, all emails will be answered as soon as possible. Any refunds requested later than 14 days after delivery will not be issued. Items are the customers responsibility until they arrive with us. Items must be returned in unworn, unwashed condition with tags intact. There must be absolutely no signs of wear to any element of the garment. Once items have arrived with us in suitable condition, your refund will be issued (not including original or return postage costs). Any items returned to us that are unsuitable for resale will be returned to the customer and no refund will be issued.

Exchanges - We do not offer Exchanges. Items must be returned to us following the terms above and the customer is to place a new order.

Faulty Items - Please get in touch within 14 days of delivery via the contact page if your items have arrived faulty. Faulty items must then be returned within 14 days and a replacement will be sent once we recieve them. In this case, a return postage cost of up to £3.00 will be refunded. We are not responsible for any issues following incorrect care for your garments. 

Caring for my items - Please be sure to take note of our recommended washing instructions. To keep your items awesome, we recommend washing inside out, with similar colours, on a low wash (30 degrees or less). Hang to dry, do not tumble dry. Do not leave damp before washing. Some softeners can cause damage to clothing. We cannot be held responsible for these issues and a replacement/refund will not be issued for any washing queries. 

Please note as all items are cut and made by hand, they may differ slightly to images shown. If you have any queries regarding our terms and conditions please contact us via the contact page before purchase.

Cancellations - Cancellations are not accepted once the order has been packed. Within 1 hour of an order being placed it can be cancelled. You will be responsible for any transaction fees from stripe should you require a refund.

Missing parcels - If your parcel has not arrived and has been missing for over 10 working days after the expected delivery date, please get in touch via the contact page. Missing Parcels will be replaced and not refunded. It is the buyers responsibility to provide a full and correct delivery address. Any missing parcels due to incorrect/incomplete details will not be replaced. If items are to be resent due to address errors, a second postage charge will incur.

Handmade items – Handmade items are all cut by hand and sewn by an experienced seamstress. Some items may appear slightly different to the image on the website but this would only be slight changes. A lot of time, effort and love goes into making our handmade range.

Terms and conditions for classes at Toddle In:

Baby college Glasgow south - Visit our Baby college website for our terms and conditions. Once you make a payment for any class, refunds will no longer be issued. Should you wish to change day/time we can try to accommodate this.

Messy minis Glasgow - Tickets are non-refundable/transferable but please contact us if you will not be able to
Make your space any longer and we will do our best to accommodate you. If for any reason COVID 19 causes any classes to be cancelled, refunds will not be offered, we will offer additional classes when it is safe to do so. You should ensure that you make messy minis staff aware of any medical conditions/allergies that your child has and may need to be known about during a session. You will be required to sign a disclaimer before taking part in any messy minis session.

Toddle In Playroom - Once payment is made for your session, refunds are no longer available. Please let us know if you can’t make your session and we can try and fill the space if we have a waiting list.